10 Common FAQs When Evaluating Roofing Contractors

Roofing contractors are on the mind of many homeowners this time of year. Home improvement projects are being planned and spring-cleaning is right around the corner.

A big project like roof replacement means perusing through lists of roofing contractors to determine the best company for the job. There are a number of things you should know and questions you should ask before getting a new roof. We have put together 10 frequently asked questions to help you make the right choice.

1. How long have the roofing contractors been in business?

If the contractor is an upstart who has just started in the industry then they are probably not the best one for you to use. They may not have the experience needed to do the job right and to avoid common mistakes that beginners make.

2. What is the reputation of the individual or company?

If you are going to have a roof replacement then you want to make sure you use a reputable contractor who knows what they are doing. If the individual or company has numerous complaints or lawsuits against them then you may want to look elsewhere instead.

The Better Business Bureau is a great place to start. Their ratings and reviews will give you a good picture of the reputation of the company you are considering using. Their Accredited Businesses must meet BBB Standards for Trust.

3. When will the project be started, and when will it be completed?

These are some of the most common questions that roofing contractors hear. Homeowners want to get the job started and get it done as soon as possible. This aspect is important but it needs to be balanced with other important factors as well.

If a company that you are not 100% sure about can get to your job right away but one more reputable has a wait time, be patient and wait. Abide by the old saying, All good things come to those who wait.

4. What type of liability insurance coverage is carried by the roofing contractors?

This coverage will protect you in case the contractor or one of their workers cause damage to your home or other property. Accidents do happen at times, even when precautions are taken, and liability coverage will ensure that any damage is repaired or property replaced if something goes wrong.

The National Roofing Contractors Association defines liability insurance as:

Negligent acts, errors or omissions in performance of professional services; defense; and work done by others.

5. Are there references from past jobs that are similar that you can contact?

Most roofing contractors will be more than happy to supply references upon request. Make sure that the references are fairly recent, and that the project completed by the contractor is similar to what you want or need done.

If you live in a subdivision where the homes were built around the same time, chances are roofing contractors have been hired by your neighbors. Check with them to see who they used and if they were pleased with the results.

6. Who will be in charge of the roofing project on your home?

Some roofing contractors oversee everything personally; others will have a project supervisor who is in charge of your work. Make sure you understand who is in charge so that you know who you need to contact to discuss any questions or concerns that you have.

7. How much will it cost to have your roof repaired or replaced?

A complete roof replacement is usually more expensive than a simple repair, and each home and situation is different. A written estimate can give you a ballpark figure but there is no guarantee that unexpected damage may be found or that the scope of the problem is more extensive than what can be quickly seen.

Professional roofing contractors will include in their estimate the cost to replace any damaged wood on your roof deck. Although it cannot be estimated how much wood could need to be replaced, you will at least know the cost per foot or sheath of plywood.

8. Does the contractor have workers compensation insurance?

The best roofing contractors will have workers compensation insurance, and this can protect you if one of the workers is hurt while doing a job on your property. In some cases, a worker may try to come back on you if their medical bills are not paid.

9. What is included in the job for the price quoted?

When you hire a contractor for a roof replacement, you should get a written estimate that shows all of the work and materials that are included, and the final price for all of these components. Be sure to let your contractor know if you would like any new roof vents, skylights, or additional components.

10. Will a permit be needed for the work?

If so who is responsible for pulling the permit? In many cities and states a permit will be needed, often even if just minor repairs are done. A majority of roofing contractors will usually handle the permit process for you. Nevertheless, make sure this is clear before you start any roof replacement or repairs.

The above questions will help you choose between roofing contractors. Ask them all and don’t hesitate to eliminate any roofing contractors that don’t make the grade.

What other questions should you ask when you are comparing and evaluating roofing contractors?